By Bombay Hair
What is back order?
When a product goes out of stock we place it on 'back order' - which allows you to purchase the item so that once it is restocked you are first in line to get it.
For example, if you purchased clip-in extensions and it stated:
Your order will ship out on the date specified. Please note, the ship date is an estimate - your order can ship earlier or later than the 'back order' date.
Can I purchase an item that is on back order?
YES - by purchasing an item on back order guarantees your order. We know it can be a wait sometimes, but the wait is well worth it!
Please let us know if you have any questions! Info@bombayhair. com
What if I order two items and only one is on back order - how can I get the other item?
If you have ordered two items and one is on back order we can:
1) split your order for an additional $5 shipping charge - please email email@example.com with your order number
2) create two separate orders - check items out separately.
Bombay Hair takes 1-2 days to process your order, we do not process and ship orders same day of purchase. Therefore, please allow us up to 48 hours to process your order, we ship Monday through Friday - excluding weekends and holidays.
When you place your order you will receive an email confirmation with your order number, this is your receipt.
Once shipped, you will receive a second email with your shipping confirmation and a tracking number.
SHIPS WITH ROYAL MAIL
UK 1-4 business bays (£8 to £13)
EUROPE 2 - 6 business days, duties and customs may be charged by your country* (£10-£25)
WHERE DO WE SHIP FROM?
Bombay Hair UK
Ships from London, United Kingdom. VAT is payable by UK orders placed from within Great Britain.
If you have any questions, please email: firstname.lastname@example.org
Extended Warranty Policy
Bombay Hair styling tools are produced to the highest quality, and will provide you with reliable service when used according to the instructions. All Bombay Hair Styling tools have been thoroughly tested in our quality control center before leaving the factory.
In the unlikely event of defects caused by faulty material or workmanship, Bombay Hair offers a limited lifetime warranty from the date of purchase. Therefore, if you experience any mechanical issues - we will replace your unit free of charge, provided you have a warranty. Please note, the consumer is responsible for shipping charges back to the Bombay Hair head office. Your warranty record is associated with your order number.
Please note, all Bombay Hair styling tools products at time of purchase do come with a 1 year limited warranty, but with purchasing this extended warranty you are covered for an additional 5 years. Even if your item is discounted we will honor the extended warranty for 5 years after the discontinued date.
The Extended Warranty is at an additional cost to the consumer.