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Exchange & Refund Policy

1. Do you have a return policy or exchange policy?

***ALL RETURNS/REFUNDS you must email UK@BOMBAYHAIR.COM***
We are pleased to offer a return policy on unopened or unused hair extensions within 7 days of you receiving your order. We only accept returns or exchanges on hair extensions that have not been opened, worn or, in any way, tampered with. WE DO NOT ALLOW opened items to be returned or exchanged.  All returns must be accompanied with a return tracking number & image emailed showcasing the original state.

Bombay Hair UK is not liable for missing return parcels.

*ALL returns/exchanges MUST be emailed in prior to shipping to our warehouse. If you do not email in, this may result in a extended delay in processing your return/exchange*

Bombay Hair UK

Units 8,9,10 Parkside Shortgate Lane

Laughton, Lewes, East Sussex

BN8 6DG

HAIR EXTENSIONS

REQUEST
CONTACT US WITHIN:   

 PROCESSING / RESTOCKING FEE

  PROCESSING TIME FOR EXCHANGE or REFUND

EXCHANGE


7 days from delivered date. 0

1 to 5 business days for claim to be processed

please send an email including the following details:

1) order number 

2) indicate new color choice or include a photo of your hair in natural light for color matching.

3) email to: uk@bombayhair.com

Must be unopened - gold ties must be intact.


RETURN:

UNSATISFIED


7days from

delivered date.

 

5 to 10GBP


1 to 5 business days 
for claim to be processed.

*Shipping costs are non-refundable and will be deducted from all orders (in addition to the Restocking Fee).

Must be unopened - gold ties must be intact.

 

HAIR STYLING TOOLS

REQUEST
CONTACT US WITHIN:   

 PROCESSING / RESTOCKING FEE

  PROCESSING TIME FOR EXCHANGE or REFUND

EXCHANGE:


MECHANICAL
DEFECTIVE UNIT

Within 30 days from delivered date. 0

1 to 5 business days for claim to be processed.

*no return, only exchange as we offer a great 1 year warranty.


EXCHANGE:

UNSATISFIED


7days from

delivered date.

 

0


1 to 5 business days 
for claim to be processed.

*Shipping costs are non-refundable

 

                           
RETURN:

UNSATISFIED*

                                                 
7days from

delivered date*

                                                                                                                               

10.00GBP


1 to 5 business days for claim to be processed.

*Shipping costs are non-refundable and will be deducted from all orders, in addition to the Restocking Fee.

 

*Not all orders qualify for a return for refund. Orders placed with a special discount or coupon code are Final Sale.

 


RETURN/ EXCHANGE:

IN OFFICE PURCHASE*

*Please note, all in office sales of hair styling tools receive a 1 year limited warranty

and

are final sale - no refund or exchange.                                                                         


                                                FINAL SALE 

 NO REFUND

OR EXCHANGE

*Please note, all in office sales of hair styling tools receive a 1 year limited warranty and are final sale - no refund or exchange.

CLAIMING HAIR STYLING TOOLS WARRANTY

1) Email to: uk@bombayhair.com with order number (your order number is your warranty number).

2) Return the unit to BOMBAY HAIR head office*:

Bombay Hair UK

PO BOX 472

Gravesend

DA12 9LN

3) Write on package RETURN - must ship package via LOCAL government postal service (i.e.Royal Mail)

4) Once we receive the unit we will need to test it to ensure that the unit was not damaged by consumer.

5) If it is manufacturing issue, we will replace the unit.

*Please note, consumer is responsible for return shipping charges and processing will take 1 to 5 business days.

---

Extended five year warranty is also available, please email uk@bombayhair.com for assistance with lifetime warranty.


2. How do I make a return or exchange?
 
You must contact us first at uk@bombayhair.com within 7 days of receiving your shipment. In the subject field please state RETURN or EXCHANGE. All Bombay Hair extensions must be shipped back unopened in the original packaging and condition. All returns and exchanges must be accompanied by a copy of your invoice. As well, please indicate on your invoice the new color of choice.


3. Do I have to pay for the shipping of my return? 

 
Yes, you are responsible for all return shipping costs and please send your return with a tracking number because Bombay hair will not be responsible for lost packages. In the case of a refund, Bombay Hair will NOT refund the shipping charges and plus a 5 to 10GBP restocking fee.

Please email us before sending your order back for complete details and mailing address.

RETURNS: please note, all returns/refunds will be charged a 5 to 10GBP restocking fee plus shipping charges are non-refundable.


4. How will I receive my refund?
 
A full refund will be issued to you in your original payment method only.

     

5. How may I contact you?
 
You may contact us by e-mail at uk@bombayhair.com. Please state RETURN or EXCHANGE in subject field, this will ensure a timely response.  

 

 Sincerely,

Bombay Hair xoxo

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