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Warranty Policy

6 Month Guarantee

BOMBAY HAIR styling tools are manufactured to the highest standards using the best of materials.

In the rare case your BOMBAY hair tool has a mechanical defect within 6 calendar months of confirmed delivery (from BOMBAY), we will replace or refund the unit or the non-working part(s) at a no-cost replacement.

If you wish to proceed with a Warranty replacement you will need your order number and the email address associated with the order. please email UK@bombayhair.com

Once you submit your replacement request, you will receive email instructions on how to process your request. 

IMPORTANT: BOMBAY HAIR does not guarantee the quality of products sold by unauthorized dealers. Purchasing BOMBAY products from any site other than BOMBAY or licensed distributors forfeits any and all warranties.

Limited Warranty Policy

BOMBAY HAIR'S 1 year Limited Warranty policy is in addition to you consumers statutory rights. This allows a product that is not functioning correctly to be replaced at a reduced cost within 1 year from the date of delivery (past the 6 months guarantee).

In order to qualify for a replacement within the 1 year Limited Warranty policy, the hair styling tool item(s) must have been purchased through BOMBAY HAIR directly or an authorized distributor.

Please find below the replacement shipping and handing charges:

WARRANTY POLICY BREAKDOWN OF COSTS

PRODUCT NAME WARRANTY DURATION REPLACEMENT FEE ELIGIBLE COUNTRIES
Straightener 1 year £30 UK & EU
Single Curling Wand 1 year £30 UK & EU
Curling Wand Handle 1 year £30 UK & EU
Styling Sets 1 year £45

UK & EU

Curling Wand Barrels 5 years £5 UK & EU

*Hair extensions and accessories are not included in the limited warranty. Warranty Policy will not cover damage from: theft, fire, misuse, improper care and cleaning, and overall negligence towards product.

To request a replacement please email UK@bombayhair.com

You will need to know: 1) your original order number and 2) the email address used to make that original purchase.

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